Privacy Policy

OUR PRIVACY POLICY AT A GLANCE

About us? We are PLATANO-E TENERIFE SLU and we treat your data as Data Controller. That means we take charge of how we use and protect your personal data.

What do we use your data for? We use the data that you have provided us online or through any other means to attend to your queries and suggestions, provide you with the services or supply the requested products, register as a user, as well as process your reservation, reservation or vehicle rental.

Why do we have them? We are entitled to process your data for different reasons. By filling out a form or sending an e-mail in which you ask us a question or suggestion, we have a legitimate interest in attending to it. When you register in our application and make a reservation or rental, we must execute the contract that you accept with us, just as we have the legal obligation to issue an invoice in which your data is collected, when the service is carried out.

With whom do we share your data? We will only share the data with those collaborating companies to meet the requests received and provide our services or provide you with the products, banking entities and bodies required by law. In no case do we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to object to the use of data that you have previously authorized us to use, to carry them and not to be the subject of automated individualized decisions.

In the treatment of your personal data, we apply the following principles to guarantee the greatest protection for you:

Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will previously inform you of with absolute transparency.
Data minimization principle: We will only request strictly necessary data in relation to the purposes for which we require them. The minimum possible.
Principle of limitation of the term of conservation: The data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding retention period, in the case of subscriptions, we will periodically review our lists and eliminate those records that have been inactive for a considerable time.
Principle of integrity and confidentiality: Your data will be treated in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate (form online, by phone or by e-mail, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we carry out, or the rights you have in relation to your data. For this reason we keep our Privacy Policy, the Legal Notice and the Cookies Policy updated, information that you can consult on this same web page.

If you have any questions or want more information about the privacy policy, you can continue reading the document.

PLATANO-E TENERIFE SLU undertakes to comply with current legislation at all times regarding the processing of personal data. Through the following privacy policy PLATANO-E TENERIFE SLU, in accordance with the requirements set forth in the RGPD and in the LOPDGDD, informs users and the people whose data it processes:

one.WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for processing your data is PLATANO-E TENERIFE SLU:

Identity

PLATANO-E TENERIFE SLU - B09801077

Direction

PASEO MILITIAS DE GARACHICO, 4 B06 38002 Santa Cruz de Tenerife. Canary Islands. Spain.

Telephone

603832190

Web

https://www.platano-e.com/

info@platano-e.com

PLATANO-E TENERIFE SLU informs the user that the data you provide us by browsing our website and/or downloading and registering in our application, the different data collection forms or by sending emails, will be processed by PLATANO-E TENERIFE SLU and that said processing is included in the Record of Processing Activities managed by PLATANO-E TENERIFE SLU in accordance with the provisions of the RGPD.

two.WHAT IS YOUR PERSONAL DATA USED FOR?

At platano-e.com, we process data both from the users of our website and from third parties that maintain relationships with us. In order to make it easier for you to know the treatment we carry out of your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy based on the category of people from whom we process data. Next, we classify the people whose data we process based on the type of relationship they maintain with PLATANO-E TENERIFE SLU

2.1 web users

What data do we collect from our website users?

a. Data of users who fill in any of the available forms: The personal data that PLATANO-E TENERIFE SLU requests include:

Identification data: phone number with WhatsApp.
Data relating to the request

b. Data of users who register on our platform:

Identification data: Name and first surname, email and telephone.

c. Data of users who browse our website: Data provided by cookies and analytical tools.

d. Data of users who make comments on our blog

For what purposes are we going to treat your personal data?

When the user accepts our privacy policy, he authorizes us to use the personal data provided for the following treatments:

Send you the information and provide the service you request through the various forms available on our website.

How do we obtain your data?

We obtain your data through:

The form that the web user fills in for the purpose that is included in it. The form is subject to the acceptance of this privacy policy through the indicated box.
We obtain the browsing data from the different cookies that the user accepts when accessing platano-e.com for the first time.

What is the legitimacy for the treatment of your data?

The express consent of the user (article 6. 1.a. RGPD) manifested by completing the different forms, the marking of the box is what legitimizes the treatment by PLATANO-E TENERIFE SLU The user can revoke the consent given at any time, if Although if you revoke the consent, it does not affect the data processing carried out prior to its revocation.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by PLATANO-E TENERIFE SLU

2.2. providers

What data do we collect from our suppliers?

a. Supplier identification data: The personal data that PLATANO-E TENERIFE SLU requests include:

Identification data: name and surnames, telephone, postal and electronic address
Employment and professional data
Activities and businesses

How do we obtain your data?

We obtain your data through:

The signing of the contract that binds us, the acceptance of the budget presented, the receipt of invoices from the supplier and the signing of the Treatment Manager contract, if applicable, for the service provided.

For what purposes are we going to treat your personal data?

Manage the information related to the data of our companies that provide goods and services, as well as their representatives.

Maintenance of the contractual relationship with our suppliers.

Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract to send you the information and manage the service provided, not being possible to carry it out otherwise.

In the legitimate interest for the management of the data related to the representatives of the suppliers of PLATANO-E TENERIFE SLU

2.3.Clients

What data do we collect from our customers?

a. Data of customers who register in our application:

Identification data: Name and first surname, email address and telephone number, billing information.

b. Data of customers who make a reservation or rent a vehicle:

Identification data: Name and first surname, email address and telephone number, billing information.

How do we obtain your data?

If you are an online customer, we obtain your data through:

The form that the user completes to request information and/or budget, order or to perfect the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy through the indicated box.
We obtain the navigation data from the different cookies that the client accepts when accessing platano-e.com for the first time.

If you are a face-to-face customer, we obtain your data through:

The client registration form.
The acceptance of the budget presented.
The signed contract.

For what purposes are we going to treat your personal data?

Generate and manage the documentation associated with your requests and purchases.
Provide you with information about offers, products and services related to your purchase.
Process your reservation or purchase online through our platform.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract to send you the information and do the proper management of the service provided or the product supplied, not being possible to carry it out otherwise.

In it user consent for sending the newsletter and commercial communications about the offers, activities and promotions of PLATANO-E TENERIFE SLU and the sector that may be of interest to you and the management of our blog. The user can revoke the consent given at any time.

2.4. Job seekers and candidates.

What data do we collect from applicants?

a. Data of the candidates requested in the 'work with us' form by PLATANO-E TENERIFE SLU:

Identification data: name and surnames, telephone, postal and electronic address
Academic and labor data
Data that the candidate himself includes as attached documents

How do we obtain your data?

We obtain your data through:

The delivery of a CV in our facilities or the completion of the 'Work with us' form on our website.

For what purposes are we going to treat your personal data?

The personal data that the candidates provide us with is used only for the selection processes that are open or will be carried out in the event that the data provided is for our employment exchange.

What is the legitimacy for the treatment of your data?

In the user's consent through the incorporation of their data and their curriculum on the PLATANO-E TENERIFE SLU website to participate in the selection processes that are active as well as in future processes that may be carried out as long as they do not oppose to the processing of your data.

Social Network Contacts

What data do we collect?

Identification data in the Social Network: PLATANO-E TENERIFE SLU will not request data beyond what you have included in your user profile.

For what purposes are we going to treat your personal data?

Answer and manage your queries, requests or requests.

Engage with you while you are part of our community of followers.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract that links you to the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

pinterest https://about.pinterest.com/es/privacy-policy

Youtube https://policies.google.com/privacy?hl=es&gl=es

Cookies, including all their tools, can lead to an international transfer of data, if they are hosted in countries classified as Non-Secure. For this reason, and given that the EU-US Privacy Shield Framework has been considered illegal since the ruling of the Court of Justice of the European Union in case C-311/18 July 23, 2020, the appropriate guarantees must be adopted with under article 46 of the RGPD used to transfer data from the EEA to any third country classified as Non-Secure.

Platano-e.com will try at all times to establish adequate mechanisms to obtain the User's consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if they continue browsing our page, they consent to the installation of cookies. The acceptance of the installation of cookies entails the acceptance of the conservation of the IP address in the records of platano-e.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. . You can obtain more information in our "Cookies Policy".

3. FOR HOW LONG DO WE KEEP YOUR DATA?

3.1. web users

Those data that are processed based on the consent of the web user will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are treated based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be that in which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be conserved.

The IP address obtained through cookies will have a retention period of one year, in order to demonstrate the user's consent.

Regarding the term of conservation of cookies, you can obtain more information on our website in the section "Cookie Policy"

3.2. providers

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, or in the event that the treatment is linked to a legal obligation, will be the one that is legally foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the same provided by law.

3.3. Customers

Those data that are processed based on the client's consent will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, in the event that the treatment is linked to a legal obligation, will be the one that is foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the data. the same provided by law.

3.4. Job seekers and candidates

Those data that are treated based on the consent of the job applicant and candidate will be kept while the selection process to which they applied remains open. In the event that the application is not for a specific selection process and is for future applications, the retention period will be a maximum of one year, at which time the CV will be deleted and destroyed, unless the interested party express its desire to preserve and be updated.

3.5. Social Network Contacts

The data processed from the contacts of Social Networks will be maintained as long as the user and PLATANO-E TENERIFE SLU maintain a relationship in the social network. As we do not depend directly on PLATANO-E TENERIFE SLU for data processing, we can only consult or delete your data in a restricted manner. We will process your data for as long as the user of the social network is linked to PLATANO-E TENERIFE SLU as 'friends', clicks 'like', 'follow' or similar buttons.

To proceed with the rectification of your data, restriction of the information or of those publications that you share, PLATANO-E TENERIFE SLU will not be responsible for making said rectifications, but it must be done by the Social Network user himself by configuring his profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that protected the data collection, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

Four. ADDITIONAL INFORMATION ON DATA PROCESSING

Only those over 14 years of age can provide data through our website, email or application. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all the data that he communicates to PLATANO-E TENERIFE SLU and declares that he is over 14 years of age, and will be solely responsible for any false or inaccurate statements made.

In the case of making a reservation of a service or online purchase, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and capacity to act.

The personal data processed by PLATANO-E TENERIFE SLU may be mandatory or voluntary. Through the web forms, data from special categories will not be requested to guarantee your privacy. In the event that to provide a service it is necessary to collect data from special categories, they will be requested by another means. The data that will be requested in the forms are:

Identification data: name and surnames, telephone, postal and electronic address.
Data relating to the request.
Data of users who register on our platform.

Voluntary information is that which the user is not obliged to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to provide them will mean the impossibility of providing the service or meeting your request.

In the event that you provide us with data from third parties, you state that you have their consent and you agree to transfer the information that we provide you in this clause, exempting PLATANO-E TENERIFE SLU from any type of obligation. However, PLATANO-E TENERIFE SLU may carry out verifications to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be transferred to third parties except legal obligation or in the event that it is necessary to meet your request.

Among the recipients to whom your data may be communicated are:

Administrations and Public Bodies when required by tax, labor, Social Security or any other applicable regulations. Companies in charge of data processing (fraud detection and prevention providers, technological services, customer service, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by PLATANO-E TENERIFE SLU as providers of courier and transport services, etc.…

International data transfers may also occur at the venue of the previous transfers/communications for which PLATANO-E TENERIFE SLU will use the tools provided in article 46 and 49 of the RGPD as a guarantee of those transfers made to countries that do not have a decision adequacy of the European Commission.

In any case, the third parties with whom certain personal data are shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of the same and will be carried out only with third countries when there is a binding legal instrument in accordance with to articles 46 and following of the RGPD. With the acceptance of this privacy policy, it is accepted that an international transfer of data may occur in accordance with the indicated guarantees.

In the event that the requirements contemplated in article 46 are not met, the interested party may grant their consent to the international transfer or execute a contract in the interest of the interested party. Otherwise, an authorization must be requested from the Control Authority.

PLATANO-E TENERIFE SLU does not sell customer data to third parties under any circumstances.

6. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before PLATANO-E TENERIFE SLU:

Access your personal data
Rectify them when they are inaccurate or incomplete
Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
Oppose your treatment
Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met
Request the portability of your data in the cases provided for in the regulations
Prevent being the subject of automated decisions
Revoke the consents granted

The user, to exercise their rights, must send a letter indicating the right they wish to exercise and attach a document proving their identity and postal or electronic address for notification purposes. This request can be made either by post to: PLATANO-E TENERIFE SLU PASEO MILICIAS DE GARACHICO, 8 B06 38002 Santa Cruz de Tenerife. Canary Islands. Spain, or at the following e-mail address: info@platano-e.com.

PLATANO-E TENERIFE SLU must answer the request for the exercise of rights within a period of one month from receipt of the request. This period may be extended for another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request indicating the reasons for the delay.

Likewise, the interested parties have the right to claim before the competent Control Authority (Spanish Agency for Data Protection) when they consider that PLATANO-E TENERIFE SLU has violated the rights that the data protection regulations recognize in www.aepd.es