Safety and regulations
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The maximum speed to ride a scooter is 25 km/h
From 2024, no scooter capable of developing a speed higher than 25 km/h will be able to ride on public roads. In any case, this rule is already implemented, so pay attention to the speed at which you ride to avoid being fined. Knowing your speed is very important for your safety. Use the speed indicator of our scooter PLATANO-e ES600 to know your speed at all times. Before choosing your private sustainable mobility vehicle, make sure it has this speed indicator in a visible place showing the speed at which it goes, and the battery level.
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Visibility
When riding at night, the scooter must be equipped with front and rear position lights in addition to the brake light. Otherwise you should wear reflective clothing. PLATANO-e recommends this garment at all times. Safety always comes first.
On our PLATANO-e ES600 scooter you also have right/left, front/rear turn indicators that you can activate from the controls located on our exclusive ergonomic handlebar. Your trip will be much safer by warning others of your intentions on the next turn.
Be even more visible with our PLIXI FIT helmet and its BLINXI light. For more information visit our SHOP page.
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Phones and earphones
It is not allowed to ride with personal mobility vehicles using headphones or cell phones.
Our PLATANO-e ES600 scooter comes with a holder for your phone so that you can use your favorite navigation app safely during your trip. In addition to traveling safely, you can charge your phone battery thanks to its wireless charging system and stay connected at all times.
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Brake system
For safe braking, it is not only the brakes that are involved.
Our PLATANO-e ES600 scooter has a 12" front wheel with hydraulic suspension, unique ergonomic handlebars and two smart braking systems. The comfort of its controls make the difference in making your ride the safest.
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Helmet
Wear a helmet every time you ride in a shared mobility vehicle. Always ride with a helmet for your safety. Plan your trip or always carry it with you. If you need a helmet and you don't have one, we will provide you with one for your trip. Contact PLATANO-e.
If you are thinking of acquiring your own helmet that takes up little space, is lightweight, customizable and has all the European and American safety certifications, enter our SHOP page and discover our PLIXI FIT FOLDING helmet, the perfect solution to carry it always with you.
Don't want to take it with you? Discover our LOXI bag.
Shop 
Can't drive on sidewalks
It is forbidden to ride electric scooters on sidewalks and pedestrian areas. It is also forbidden to ride on interurban roads, crossings, highways and freeways connecting towns and cities. It is also forbidden to ride in urban tunnels. You must ride on the bike lane whenever available and when it is not, you must ride on the right side of the road without invading the bus lane.
PLATANO-e practices responsible mobility. We have designated prohibited areas on the map, the scooter will stop working if you enter them. You must leave the prohibited area and return to the green area on the map to finish your trip. There are also designated authorized parking areas for personal mobility vehicles. When you are close to those areas you must park in those parking lots. We are a reference for safety and responsible mobility. Ride and park responsibly, thank you for your support!
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Alcohol
No alcohol, no drugs.
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One person per scooter
Personal mobility vehicles are for one passenger only. Never ride with another person in any personal mobility vehicle. It is not safe, you endanger the residents of Santa Cruz and you harm sustainable mobility. PLATANO-e practices responsible mobility and will sanction users who violate safety rules.
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Safety and regulations
-
The maximum speed for riding a scooter is 25 km/h
From 2024, no scooter capable of developing a speed higher than 25 km/h will be able to ride on public roads. In any case, this rule is already implemented, so pay attention to the speed at which you ride to avoid being fined. Knowing your speed is very important for your safety. Use the speed indicator of our scooter PLATANO-e ES600 to know your speed at all times. Before choosing your private sustainable mobility vehicle, make sure it has this speed indicator in a visible place showing the speed at which it goes, and the battery level.
Button -
Visibility
When riding at night, the scooter must be equipped with front and rear position lights in addition to the brake light. Otherwise you should wear reflective clothing. PLATANO-e recommends this garment at all times. Safety always comes first.
On our PLATANO-e ES600 scooter you also have right/left, front/rear turn indicators that you can activate from the controls located on our exclusive ergonomic handlebar. Your trip will be much safer by warning others of your intentions on the next turn.
Be even more visible with our PLIXI FIT helmet and its BLINXI light. For more information visit our SHOP page.
Shop -
Phones and earphones
It is not allowed to ride with personal mobility vehicles using headphones or cell phones.
Our PLATANO-e ES600 scooter comes with a holder for your phone so that you can use your favorite navigation app safely during your trip. In addition to traveling safely, you can charge your phone battery thanks to its wireless charging system and stay connected at all times.
Button -
Brake system
For safe braking, it is not only the brakes that are involved.
Our PLATANO-e ES600 scooter has a 12" front wheel with hydraulic suspension, unique ergonomic handlebars and two smart braking systems. The comfort of its controls make the difference in making your ride the safest.
Button -
Helmet
Wear a helmet every time you ride in a shared mobility vehicle. Always ride with a helmet for your safety. Plan your trip or always carry it with you. If you need a helmet and you don't have one, we will provide you with one for your trip. Contact us.
If you are thinking of acquiring your own helmet that takes up little space, is lightweight, customizable and has all the European and American safety certifications, enter our SHOP page and discover our PLIXI FIT FOLDING helmet, the perfect solution to carry it always with you.
Don't want to take it with you? Discover our LOXI bag.
Shop -
Can't drive on sidewalks
It is forbidden to ride electric scooters on sidewalks and pedestrian areas. It is also forbidden to ride on interurban roads, crossings, highways and freeways connecting towns and cities. It is also forbidden to ride in urban tunnels. You must ride on the bike lane whenever available and when it is not, you must ride on the right side of the road without invading the bus lane.
PLATANO-e practices responsible mobility. We have designated prohibited areas on the map, the scooter will stop working if you enter them. You must leave the prohibited area and return to the green area on the map to finish your trip. There are also designated authorized parking areas for personal mobility vehicles. When you are close to those areas you must park in those parking lots. We are a reference for safety and responsible mobility. Ride and park responsibly, thank you for your support!
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Alcohol
No alcohol, no drugs.
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One person per scooter
Personal mobility vehicles are for one passenger only. Never ride with another person in any personal mobility vehicle. It is not safe, you endanger the residents of Santa Cruz and you harm sustainable mobility. PLATANO-e practices responsible mobility and will sanction users who violate safety rules.
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PLATANO-e ES600 the only shared sustainable mobility vehicle in the Canary Islands that already complies with the regulations.
All electric scooters that are marketed after January 22, 2024 must have been certified in compliance with the new regulations of the DGT. All scooters marketed until January 22, 2024 may circulate until January 22, 2027 even if they do not have a certificate.
-Personal mobility vehicles must be equipped with retro-reflectors on the front (white), on both sides (white or yellow car) and rear (red). In addition, the brake light must be differentiated or combined with the rear light.
-All vehicles intended for the transport of personal mobility must have two independent brakes and must also be equipped with an acoustic warning device.
-Wheels with a minimum diameter including the tire of 8¨.
-Speed indicator and battery level visible by the driver in a simple way.
You can download the official VMP manual published by the DGT from the BOE at the following link.
https://boe.es/boe/dias/2022/01/21/pdfs/BOE-A-2022-987.pdf
PLATANO-e.com
“Responsible mobility. Safe".
PLATANO-e practices responsible, safe and intelligent mobility. Our 4th generation PLATANO-e ES600 vehicle is the scooter that makes the difference in safety and technology.
PLATANO-e for a bluer sky. Ride responsibly and enjoy the ride.
“Responsible mobility. Safe".
Frequent questions.
If you have not found the answer you are looking for, go to the CONTACT page and send us your question.
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How can I download the PLATANO-e App?
Download the PLATANO-e App by scanning the QR code found under the front light of the scooter or directly from the Google Play Store or the Apple App Store.
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How do I pay for my trip?
After downloading the PLATANO-e App you must complete your registration. When you finish registering, go to PURSE and you will be able to buy a VOUCHER in addition to enjoying the extra credits so that your trip is even cheaper. When activating the scooter, the PLATANO-e App will deduct from your wallet. The remaining credit can be used at another time, it does not expire!
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Why does the app ask me for GPS location?
All our scooters are monitored 24 hours a day via GPS. It is also necessary so that you can locate them on the map.
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Can I rent several scooters at the same time?
You can rent up to 5 scooters with a single user account. Make sure that all travelers read, accept and comply with the user conditions.
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Unlock the scooter and start the journey
To unlock the scooter, start your PLATANO-e App and scan the QR code located on the top of the handlebar. Read carefully and ACCEPT the conditions of use. Your last step is START JOURNEY.
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Find the nearest scooter.
Find your location on the map and find your nearest PLATANO-e scooter.
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How much does it cost to rent the scooter?
PLATANO-e will always have the best price to make you feel special. Subscribe to our promotions at "platano-e.com" and we will send you our promotions and the best BONUSES by email.
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Start your journey
Once you have unlocked the scooter, hold the handlebar with both hands and move it slightly forward so that the stand retracts. Start with one foot on the scooter, push yourself a couple of meters and accelerate smoothly with the throttle located on the right grip.
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Balance control
Keep both feet on the scooter at all times for the duration of your ride. Keep both hands on the handlebars and adjust your speed depending on your needs, to always travel safely. Make sure the scooter has come to a complete stop before getting off.
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Keep alert
Always keep your attention with traffic, especially at intersections. Cars are your biggest risk. Start slowly at low speed until you get used to the throttle and brakes.
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Do you need to slow down?
Let go of the throttle and hit the brakes. Always travel at a safe speed considering the traffic around you.
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How far can I go with the scooter?
You can enjoy your trips within the green zone indicated on the map of the PLATANO-e App. For us, safety comes first and the green zone keeps you in a correct radius so you can make a safe trip. We offer you the best vehicle, the safest and the right radio zone to travel on a scooter. PLATANO-e practices responsible mobility.
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How fast can I go on a scooter?
Travel at all times at a safe and responsible speed. Our vehicle has a digital speed indicator for your safety. Always use the speed that allows you to react by braking safely in the event of an unforeseen situation. Drive carefully and respecting traffic regulations. The maximum speed allowed is 25km/h.
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Where can I park the scooter after finishing my trip?
After finishing the trip you must park the scooter correctly. Use VMP car parks when available. You can also park in designated bike racks. Never park in the way of pedestrian traffic. Always park responsibly.
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How do I finish my trip?
Before finishing your trip in the App, make sure that you have parked correctly. In your App press FINISH THE RENTAL, take a photo of the complete scooter and press OK.
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How can I delete my credit card data?
You can delete your credit card details at any time. Search the PLATANO-e App for the card section and delete your card data.
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Can I drive when it rains?
Don't ride when it rains. If during your trip it starts to rain, park your scooter correctly for safety.
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Should I wear a helmet?
We strongly recommend to wear a helmet at all times during your trip. Contact us if you need a helmet.
